Elizabethton Federal’s employees will not contact you on an unsolicited basis and request electronic banking credentials.
In the event of extraordinary circumstances we shall request that you come into one of our offices.
If geography presents a problem we will ask you to contact us at our main office so that we can deal with the issue.
Elizabethton Federal does not conduct surveys or incentive programs requiring electronic banking credentials.
Consider all unsolicited emails purportedly from Elizabethton Federal with utmost suspicion.
Do’s & Don’ts that customers can implement to lessen fraud risks
Do not write down passwords.
Change passwords on a frequent basis.
Don’t share passwords with anyone.
Review your monthly statements for non-authorized account activity.
Contacts at Elizabethton Federal Saving Bank in the event of suspicious account activity
Protection provided and not provided to customers relative to EFT under Regulation E
– Customer Liability:
Loss or Theft: If a customer reports the card missing to the institution before any transactions occur, they are not held responsible. A customer can be liable for unauthorized withdrawals if their EFT card is lost or stolen and they do not follow certain criteria.
Loss is limited to $50 if institution is notified within two business days
Loss could be up to $500 if institution is notified between 3 and 59 days
If loss is not reported within 60 business days customer risks unlimited loss on transfers made after the 60 day period – could lose all money in account plus maximum overdraft if any
– Financial Institution Liability:
The financial institution must give the customer notice of their liability in case the card is lost or stolen.
This must include a phone number for reporting the loss and a description of its error resolution process.